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PRIVACY POLICY

PRIVACY POLICY – TWIN PEEKS AUSTRALIA PTY LTD

ABN 43 166 669 263

Effective Date: 15 April 2026

1. Introduction

Twin Peeks Australia Pty Ltd (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

2. Information We Collect

We may collect:

  • Name, email address, and phone number
  • Booking and reservation details
  • Payment and transaction information
  • Customer interaction records
  • CCTV and security footage
  • Employment and contractor information (where applicable)

3. How We Collect Information

We collect personal information through:

  • Website forms and booking systems
  • Email, phone, and in-person interactions
  • CCTV and security systems
  • Third-party providers (e.g. payment processors, booking platforms)

We may also collect limited technical data such as IP address and website usage.

4. Purpose of Collection

We collect and use personal information to:

  • Process bookings and payments
  • Provide venue and hospitality services
  • Maintain safety and security
  • Comply with legal obligations
  • Manage staff and contractors
  • Improve our services
  • Send marketing communications where permitted

5. Disclosure of Information

We may disclose personal information to:

  • Payment processors and financial institutions
  • Booking platforms
  • IT service providers
  • Security personnel and regulatory authorities
  • Professional advisers

We do not sell personal information.

6. Overseas Disclosure

Some service providers may store data overseas. We take reasonable steps to ensure compliance with Australian privacy standards.

7. Cookies

Our website may use cookies to improve user experience. You may disable cookies through your browser settings.

8. Data Security

We take reasonable steps to protect personal information. However, no system is completely secure.

9. Access and Correction

You may request access to or correction of your personal information by contacting us.

10. Marketing

You may opt out of marketing communications at any time.

11. Complaints

If unresolved, complaints may be directed to the Office of the Australian Information Commissioner.

12. Contact

Twin Peeks Australia Pty Ltd
Email: enquiries@twinpeeks.com.au

 Phone: 0415 587 315

13. Updates

We may update this policy from time to time. The latest version will be available on our website.